British Airways staff have to serve KFC to passengers after catering carts were ‘not properly chilled’ rendering the planned in-flight meal unusable
- Video shows cabin crew using tongs to hand out the fried chicken on BA flight
- Action was taken because catering carts were not properly chilled, reports say
Video footage shows cabin crew handing out fried chicken to passengers on Flight BA252, which set off from Turks and Caicos before stopping off in Nassau in the Bahamas while en route to London on Sunday.
Flight crew had to buy several buckets from the fast food giant in Nassau and share portions out in the Boeing 777’s economy and business class cabins, with eight hours and 20 minutes left of the 12-hour trip.
Catering carts were not properly chilled, meaning that food which had been scheduled to be given out during the trip was no longer usable, The Sun reports.
Video footage posted on social media shows cabin crew using tongs to hand out the fried chicken during Flight BA252, which set off from Turks and Caicos before stopping off in Nassau in the Bahamas while en route to London on Sunday
The flight crew had to buy several buckets from the fast food giant while in Nassau and share portions out in the Boeing 777’s economy and business class cabins. as passengers were facing another eight hours and 20 minutes of their 12-hour trip
The flight was an hour late taking off after staff made the large takeaway order.
Instagram user Ian Morgan uploaded footage of staff doling out the chicken, writing: ‘A 12 hour flight from Turks and Caicos and @british_airways had forgotten food for all their passengers so on the scheduled stop at Bahamas they got KFC buckets and handed out ONE chicken leg per passenger.’
The social media user branded the incident an ‘absolute disgrace’, claiming cabin crew then said they would be ‘handing out vouchers’.
Other commenters stuck up for BA, saying the intense heat had spoiled the food and the airline did not want to risk getting the whole flight sick.
‘I think BA did the best they could, given the circumstances,’ the user wrote.
Passengers were also reportedly offered refreshment vouchers in London to compensate for the disruption to usual service standards.
A BA spokesman, clearly seeing the humorous side of the situation, said: ‘Our teams sprung into action and made sure our customers had something to eat.
‘We apologise to customers that their full meal service was not available and we had to wing it on this occasion. We’re sorry if we ruffled any feathers.’