Father upset at Coles self serve checkout after demanding manned supermarket register

Furious father forced to juggle toddler at self-service checkout as staff refuse to open their registers and LAUGH at him as he struggles with huge $350 shop

  • A dad has revealed how he was laughed at while using self service checkout 
  • The dad said he was forced to use new registers with a conveyor belt
  • When he asked about a manned checkout he was told there were none 

A frustrated dad has slammed his local supermarket after staff decided to close their registers leaving him to wrestle his entire weekly shop through the self-service checkout while keeping an eye on his young son.

The dad posted about his ‘terrible’ experience at a Perth Coles on Twitter, noting he was less than impressed at being ‘laughed at’ by staff who watched him struggle with the checkout’s conveyor belt.

He went on to post a picture of his receipt which showed he put $349.95 worth of groceries through the checkout.

A Coles customer said he was frustrated by the supermarket’s service during recent shop

‘No manned tills, asked why. Was told “not my idea” and to scan $350 shopping myself (with a child) while being laughed at,’ he said.

The store, Warwick Grove, recently had new self-service checkout with conveyor belts installed.

But a Coles spokesperson insists the store also has regular self-service checkouts and manned lanes available for customers.

‘At Coles we want every customer interaction with our team members to be safe, quick, and friendly,’ the spokesperson said.

The man was using one of the new checkouts which have a conveyor belt

The man was using one of the new checkouts which have a conveyor belt 

‘On the self-service trolley checkout, customers are able to scan their purchases more easily when they have a trolley or a bigger basket and pack their bags the way they like,’ they said.

The company also admitted that it appeared staff had missed the mark on this occasion.

‘We could have worked harder to ensure the customer had a better shopping experience and we will take this opportunity to speak to the store team members to ensure they continue to support customers, however they choose to shop,’ the spokesperson said.