- Alexa Merico visited a CIBO Express Gourmet Market in an airport terminal
- While using the self-checkout kiosk, she was prompted to leave a tip on the item
- The 23-second clip has gone viral, garnering more than 333,000 likes in a week
A woman has been left dumbfounded after being prompted to tip on a $1.99 purchase of a bottle of water at an airport self-checkout kiosk.
The now-viral video that she shared of the outrageous encounter has sparked an outcry on social media.
Alexa Merico, a photographer based in Miami, filmed the moment she attempted to buy a single bottle of water at an unattended CIBO Express Gourmet Market in an airport terminal.
Her 23-second video captured the moment Alexa scanned in the item herself before being prompted to leave a tip, with the default selection appearing to be 18 per cent, or $0.36.
Alexa Merico, a photographer based in Miami, filmed the moment she attempted to buy a single bottle of water at an unattended CIBO Express Gourmet Market in an airport terminal
To her surprise, she was then prompted to leave a tip at the self-checkout kiosk – with the default being 18 per cent
She elected not to leave a tip on the $1.99 purchase (seen above)
‘I need a 20% discount for my service,’ she joked in the caption, adding the hashtag ‘tip culture.’
‘Only in America… Will you be prompted to leave a tip at a self service snack kiosk,’ Alexa vented in text overlay, adding an eye-roll emoji.
Unsurprisingly, she ultimately chose ‘no tip’ before completing the purchase.
Since Alexa’s post went live on November 7, it’s garnered nearly 12 million views and 320,000 likes.
At the same time, thousands of viewers flooded the responses with more than 5,000 comments remarking on the inappropriate request by a self-service checkout machine for a tip from a customer who hadn’t been assisted by any on-site employees.
‘I will always tip the worker, but this is basically tipping some CEO who’s probably at home in pjs (pajamas),’ one speculated.
‘Bro the tip is that I respected the [honor] system and paid and don’t just walk out with my water lol,’ a second remarked, with a third echoing: ‘Shouldn’t they tip you for doing all the work?’
A fourth agreed: ‘Should be an option for negative tip and get a discount.’
Countless users took to the comments to echo Alexa’s irritation at the prompt
Others offered a less-than-nefarious explanation for the ‘Would you like to leave a tip?’ prompt at the self-service checkout
‘I would’ve straight up walked out with that bottle and not paid for it after that,’ one rebel chimed in.
‘I went to pay for A DOCTORS VISIT and they had a TIP BUTTON!! I was APPALLED!!’ someone else fumed of a related anecdote.
‘Self service tip hahaha,’ another succinctly wrote of the ridiculousness of the premise.
Still, others offered less-than-nefarious explanations for the automated ‘Would you like to leave a tip?’ prompt.
‘It’s because the same software and user interface is used for all these self checkers now,’ one user explained – to which Alexa replied: ‘And it’s ridiculous.’
Someone else echoed: ‘We use those for our vendor booth. The program that it uses has that as a default setting. Can’t change it unless you buy a customer setting.’
DailyMail.com has reached out to CIBO’s corporate owner OTG for comment.