A ‘disgusted’ Argos customer claims she was sent a text from a delivery driver asking if she is ‘single’ just hours after he delivered a package to her home.
Katie Norfolk, from Hessle, East Yorkshire, shared a screenshot of texts from a contact claiming to be the driver who ‘came and delivered to her house’ on Monday.
The sender says he has ‘a wild question to ask’ before asking: ‘I was just wondering if you were single?’
A horrified Ms Norfolk shared her experience on social media yesterday, with Argos’s customer service team vowing to refer it for further investigation.
Argos customer Katie Norfolk (left), from Hessle, East Yorkshire, claims she was sent a text from a delivery driver asking if she is ‘single’ (right) just hours after he delivered a package to her home
The screenshot shows a message at 5:22pm, which just reads: ‘Hey.’
Ms Norfolk asks the sender ‘who’s this?’ before added: ‘Please can you tell me who this is as I don’t have your number stored.’
The response reads: ‘I came and delivered to your house earlier today.’
‘I have a wild question to ask you I was just wondering if you were single?’
After Ms Norfolk did not respond, the sender – who claims to be a delivery man – sent a follow up message with a question mark.
Ms Norfolk shared the messages with Argos, saying: ‘Reporting this as a GDPR breach.
‘May lead to this man getting nasty, he now has my number, name, address and came into my house to deliver the item.
‘I don’t know his motives; he could get malicious or share my details elsewhere!
‘Yesterday I received a delivery, I opened the door and asked for this to be placed in the living room, that was all I said, closed the door, done.
‘At 5 pm I receive a text saying ‘hey’. I ask who this is numerous times.
‘Only to discover your delivery driver in the Argos lorry and uniform, has stolen my private phone number and proceeded to message me inappropriately.
Katie (pictured) shared a screenshot of texts from a contact claiming to be the driver who ‘came and delivered to her house’ on Monday
‘This member of staff now has my name, address and phone number, I do not feel safe knowing my data was accessed so easily and I am concerned as when I report this breach in GDPR he may react negatively.
‘I am completely disgusted in both incidents of service.’
GDPR outlines the rules for data protection and privacy in the EU.
The advent of the Internet and the emergence of the cloud led to organisations being able to use personal user data for their own purposes, which caused problems when individuals wanted to know how their information was being used.
GDPR was planned because of the EU’s need to align data protection law with the 21st century, a time where people use free services like Amazon, Google, Twitter and Facebook and offer their information openly.
A horrified Ms Norfolk shared her experience on social media yesterday (pictured), with Argos’s customer service team vowing to refer it for further investigation
Alongside this, the EU wanted to align data protection law across all member states so that companies are clear about what they need to comply with.
Under the GDPR, the European Union has expanded the definition of ‘personal data’ to include other online identifiers such as IP addresses, mental health, cultural and economic information about an individual.
Individuals already have the right to access information that a company has obtained and to know how and why their data is being processed, as well as who will see it.
Data can also be rectified, changed or deleted at any time by the person it belongs to.
Personal phone numbers are seen as personal data and therefore are expected to be protected within the regulations.
An Argos spokesperson said: ‘We are in touch with the customer and are investigating.’