Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms B.C. writes: In 2019, I booked and paid for a specialist archaeological holiday with Andante Travels to … Read more
I purchased a re-edition nylon bag from Prada on 13 October 2020 for my girlfriend’s birthday but she didn’t like it so we decided to return it. I contacted Prada on 16 October to arrange a return and a collection from DHL. After initially not collecting it when it was meant to, the parcel was … Read more
Divorce: My abusive husband took away almost all my savings and even got me into a large debt I married more than a decade ago and my partner has been physically, verbally and financial abusive to me. He took away almost all my savings and got me into a large debt. He has been taking … Read more
‘Only invest money you can afford to lose’: Watchdog warns why Bitcoin and other cryptocurrencies are a risk after price plummets 21% in two days Despite high prices, cryptoassets are not linked to any underlying commodity They largely fall outside financial regulation and prices are volatile The FCA has launched an anti-money laundering register for … Read more
My partner and I are looking to increase space and add value to our current home. We have been advised that either a loft conversion or a rear extension would be the best way to do this. How should we decide what to do? How much will it likely cost? What will be involved? And … Read more
For a family member’s Christmas present this year, I bought a gardening voucher online. I bought it nine days before the 25th and wanted it to be delivered to my home address first so I could wrap it up. However, it has now been 10 working days since I made the order and I haven’t … Read more
Today marks ‘Divorce Day’ which has long held its grim nickname as the day which brings a spike in divorce inquiries, usually because couples’ problems have been exacerbated during the festive season. This year family lawyers actually expect a lower number of enquiries as many couples have already decided to split due to the impact … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. M.D. writes: Over years, I accumulated more than 6,000 Nectar points, only to see 6,000 of them suddenly … Read more
Our energy supplier went under days after I switched for a better deal – but I was £100 in credit: will I automatically get my money back? Yorkshire Energy recently announced it had collapsed Many still have credit with the supplier, including those who have switched We reveal how you can claim your money back … Read more
I have recently moved to a house with a drive and a garage for the first time and need to renew my car insurance. The insurance asks me where I will park my car overnight. The vast majority of the time, I park it in the garage but occasionally on some nights I need to … Read more
Last year, I booked a holiday to Cuba with my wife and our best friends via Tui. We were due to travel on 15 November but because of the latest government lockdown, it was cancelled. On 2 November, I received an email stating we could re-book and have an up to 40 per cent uplift … Read more
Tony Hetherington is Financial Mail on Sunday’s ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left out-of-pocket. Find out how to contact him below. Ms S.R. writes: My partner and I booked a combined cruise and train holiday to the United States, … Read more
I paid £170 for a pair of trainers from BestFreshDealsNow.com. They looked fake on arrival and after a thorough checking they failed some obvious tests so I sent them back to the UK-based returns address on 22 May. On 23 June I received an refund notification email from Worldpay saying I’ve been refunded in full. … Read more